About the Customer
A multinational aerospace and heavy-manufacturing company running multiple CRM and ERP systems across global divisions.
Challenge
The customer's CRM and ERP landscape contained overlapping records for customers and suppliers, outdated nightly/batch processes, and poor match accuracy. Data governance was slow, error-prone, and unable to support real-time operations.
How Matchbook Helped
Replaced file-based batch work with automated, API-driven matching and enrichment that could return results in near real time.
Delivered a modern stewardship interface and automated decision rules to reduce manual governance load.
Enabled real-time updates and change propagation across CRM and ERP systems.
Impact / Results
- Legacy batch processes eliminated in favor of automated governance.
- Real-time, accurate intelligence powering operational processes.
- A 3-month pilot validated approach and expanded into a broad enterprise rollout.
Technology & Approach
- Matchbook API layer for matching and enrichment, integrated with ERP/CRM APIs.
- Decision-rule engine and governance dashboards for business users.
- Phased rollout to minimize disruption.
Business Benefits
Faster approvals and operational agility.
Lower total cost of ownership by removing manual reconciliation.
More reliable master data supporting supply chain, finance, and operations.
Contact us to discuss a governance roadmap that replaces brittle batch processes with a real-time, auditable model.